Do you have questions? Here are the answers!
Yes. You’re money will be refunded 100%. We don’t have a cancellation fee. Please do inform us at least 2 days before your first rental day so that our RENTertainers don’t have to spend time preparing the equipment if you’re not going to need it.
You only have to pay for what you actually use. If you cancel a part of your reservation, the difference will be refunded automatically.
You can change your reservation if it is done 2 days before your first rental day. Please login to your account and go to “My reservations” to change your rental period, correct your shoe size, etc.
That’s not a problem. You can request a new password anytime. Simply enter your user name and email address into the log on screen and click on “forgot my password.” We’ll send you a new password right away. You can use the new password to log on and change your password by navigating from the menu to My Account>Edit Profile>Log on Data.
The log-in only works with the same e-mail address that you used to register with us either in the store during check-in or with your first online reservation. Please check if you really entered the correct email address. If you still have a reservation confirmation from the last rental, you can also check there which e-mail address is printed.
If this solution attempt does not work either, please send an e-mail with your request and your first and last name, as well as your date of birth to firstname.lastname@example.org. We will try to find a solution as soon as possible.
Translated with www.DeepL.com/Translator (free version)
In order to accurately and safely prepare your equipment we need your height and weight for he proper binding settings. And in order to send you the reservation confirmation, we need your email address. As a result, you’ll be on the slopes more quickly . Additionally, your registration automatically gives you all the advantages of an INTERSPORT Rent member.
- Your personal profile is saved for future bookings
- You can find the equipment from your previous rental in our system.
- Simple cancellations
- No down payment for Online-Reservations
- You’ll receive email updates and news about INTERSPORT Rent and about your holiday destination
Click here for more information.
Yes. There is a basic insurance for your equipment that protects against theft and damage. If, for example, your skis break or are stolen, you are required to pay a deductable. With the Carefree Package you would not have to pay the deductible.
In event of breakage or theft of the bike you are also required to pay a duductable! But we also have in summer a Carefree Package!
You can pay with credit card (Mastercard or Visa) or Klarna! You can see that at the end of the online reservatin! Directly in the shop you can also pay in cash!
There are different reasons why the online payment might not work. Most of the time it helps to try again a little bit later. If it still doesn’t work, try the following:
- Refresh your browser
- Open our website in a different browser and log in again (Internet Explorer, Firefox, Chrome, Safari…)
- Try it using a different device or with a different credit card if possible.
In case you still have problems, send an email to email@example.com with a screenshot of the step in which the payment wouldn’t go through and a short description of what happened. We’ll check to see if your payment was successful and we’ll work as quickly as possible on a solution.
Yes, that’s possible. It will be ready for you at 2:00 pm on the day prior to your rental period.
Please bring your rental equipment back in our shop no later than 10:00 am on the day after your rental period ends.
Anytime! If you notice on the slopes that your boot doesn’t fit correctly, then just stop by our store. We’ll exchange your bootsfor a different model and we won’t let you go until you feel absolutely comfortable in your boots. After all, we want you to have fun on the slopes.
You can get this information from the particular Intersport retailer where you rented the equipment. Please send an email to firstname.lastname@example.org ! The employees on-site will help you find the information that you need.
Right before you complete your reservation, you can enter your desired model into the field for „Special Requests for Your Reservation” Our RENTertainers will do their best to fulfill your request.
The ski depot can be booked at the same time as the ski rental. Product “Depots ski/board + boots”.
Adults: price per day for ski & boot € 2,50
Children up to and including 14 years: 50% discount
Du kannst das Depot im Zuge deiner Online Reservierung auswählen und zur Verleihausrüstung reservieren. (Depots Ski/Board + Schuhe).
Der Preis pro Tag ist immer € 2,50 – die Skischuhe sind hier auch inkludiert und können über Nacht getrocknet werden.
Kinder (bis 14 Jahre) bekommen 50% Rabatt.
Of course! We have here extra a choice of 2-person boxes or 4-person boxes. These offer space for skis, poles, boots and helmet. The 2-person box costs € 5,- per day and the box for 4 persons € 10,- per day.
This depot is called in the reservation system “Comfort Depot Box” for 2 or 4 persons.
In the event of theft or damage, for example if your skis break or are stolen, you are normally required to pay a deductible (Superior € 400,-; Premium € 270; Economy € 150,). The Carefree Package will save you the deductible. With a one-time payment of € 4- (rental period of 1 day), € 8,- (rental period of 1 days) or € 15,- (rental period of 3 or more days) there is absolutely no deductible in cases of damage or theft. In cases of theft, a police report is required.
Skipasses can not be booked at Intersport Wagrain. However, you can order the passes directly from the Ski amadè card association.
Ski courses can be booked at the same time in our store.
Unfortunately, it is not possible to make reservations for half-day rentals online – only full-day rentals are offered here. In these cases, please contact the RENTertainers on-site and check with them to see if a half-day rental is possible. You can contact: email@example.com
At the beginning of your online reservation, after you have entered the location and date, you will find a small box on the right side: “I have a discount code”. Please click it and enter your code.
Our system gives only one discount on online booking. But you can be sure that you will always get the highest discount!
The discount for youths up to 14 years old (they only pay 50% of the adult prices) is not displayed separately, rather the prices shown are already 50% off the adult prices.
The order confirmation is sent to the email address that you entered between 10 and 60 minutes after you complete your online booking.
Please also check your spam folder. It could be that your email provider marked the confirmation email as spam.
Yes, we have touring skis incl. skins, snowshoes, shortcarver and snowbikes! Just mentioned your special wish in the remark at the online-reservation!
After your reservation has been completed you will be forwarded to a site where you can enter your name, weight, size, … It is possible to leave a comment there. For example you can state your prefered ski brand or other preferences.