{"id":2405,"date":"2021-11-16T10:15:57","date_gmt":"2021-11-16T09:15:57","guid":{"rendered":"https:\/\/www.intersport-wagrain.at\/?page_id=2405"},"modified":"2024-01-13T09:53:48","modified_gmt":"2024-01-13T08:53:48","slug":"faq-questions-answers","status":"publish","type":"page","link":"https:\/\/www.intersport-wagrain.at\/nl\/faq-questions-answers\/","title":{"rendered":"FAQ – Questions & Answers"},"content":{"rendered":"

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Do you have questions? Here are the answers!<\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion style=”outline” color=”sky” c_icon=”triangle” active_section=”1″ collapsible_all=”true”][vc_tta_section title=”I\u2019d like to cancel my reservation and I already made the downpayment. Do I get my money back?” tab_id=”1636453965864-ca715eac-6cab”][vc_column_text]<\/p>\n

Yes. You\u2019re money will be refunded 100%. We don\u2019t have a cancellation fee. Please do inform us at least 2 days before your first rental day so that our RENTertainers don\u2019t have to spend time preparing the equipment if you’re not going to need it.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What happens when I cancel just one part of my reservation?” tab_id=”1636453965850-ac6b937e-35a9″][vc_column_text]<\/p>\n

You only have to pay for what you actually use. If you cancel a part of your reservation, the difference will be refunded automatically.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I change my reservation?” tab_id=”1636454760205-0cd35d22-8f2b”][vc_column_text]<\/p>\n

You can change your reservation if it is done 2 days before your first rental day. Please login to your account and go to “My reservations” to change your rental period, correct your shoe size, etc.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I forgot my password, what should I do?” tab_id=”1636455527401-5ec70f33-dbdd”][vc_column_text]<\/p>\n

That\u2019s not a problem. You can request a new password anytime. Simply enter your user name and email address into the log on screen and click on \u201cforgot my password.\u201d We\u2019ll send you a new password right away. You can use the new password to log on and change your password by navigating from the menu to My Account>Edit Profile>Log on Data.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I can’t log in anymore?” tab_id=”1636455530078-c6815e6d-9755″][vc_column_text]<\/p>\n

The log-in only works with the same e-mail address that you used to register with us either in the store during check-in or with your first online reservation. Please check if you really entered the correct email address. If you still have a reservation confirmation from the last rental, you can also check there which e-mail address is printed.
\nIf this solution attempt does not work either, please send an e-mail with your request and your first and last name, as well as your date of birth to info@intersportrent.at. We will try to find a solution as soon as possible.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why do I have to create an account?” tab_id=”1636455530918-ee8510e5-bf7b”][vc_column_text]<\/p>\n

In order to accurately and safely prepare your equipment we need your height and weight for\u00a0 he proper binding settings. And in order to send you the reservation confirmation, we need your email address. As a result, you\u2019ll be on the slopes more quickly . Additionally, your registration automatically gives you all the advantages of an INTERSPORT Rent member.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What advantages do I have as an Intersport Rent regular customer?” tab_id=”1636455531920-a006a5e5-cbe5″][vc_column_text]<\/p>\n